2019 City Services Survey Results

2019 City Services Survey Results
Posted on 11/21/2019
Since 2011, New Hope has asked residents to fill out a survey to evaluate their satisfaction with city services.

The feedback from residents on city services is very valuable, and in 2019 more than 600 residents filled out the survey.

Here are the results:
• The overall quality of city services rating of “excellent” or “good” remained unchanged at 81% between 2018 and 2019.
• The payable taxable property market value for the city increased by 7.92% between 2018 and 2019.
• The overall appearance of the city rating of “excellent” or “good” remained unchanged at 79% between 2018 and 2019.
• The overall quality of recreational programs/facilities receiving a rating of “excellent” or “good” decreased slightly from 75% to 74% between 2018 and 2019.
• The likelihood of using public transit if readily available remained unchanged at 32% between 2018 and 2019.
• In its first year as a question on the survey, 50% of citizens supported funding home repairs and improvement projects through the city and 48% did not.
• Citizens’ categorizing their overall feeling of safety in the city as “very safe” or “somewhat safe” increased from 92% to 93% between 2018 and 2019.
• The overall quality of fire education, inspection, and response services receiving a rating of “excellent” or “good” increased from 79% to 80% between 2018 and 2019.
• The average pavement condition rating for city streets remained stable at 76 between 2018 and 2019.
• The overall condition of county roads receiving a rating of “excellent” or “good” decreased from 71% to 62% and for city roads decreased from 70% to 64% between 2018 and 2019.
• The overall quality of snowplowing services receiving a rating of “excellent” or “good” decreased from 80% to 78% between 2018 and 2019.
• The ratings of “excellent” or “good” for the quality of water supply and sanitary sewer service dependability increased, 86% to 87% and 80% to 81%, respectively.
• In its first year as a question on the survey, 70% of citizens rated the dependability and overall quality of stormwater management as “excellent” or “good.”
• Citizens’ rating of the toughness of code enforcement being “about right” increased from 53% to 58% between 2018 and 2019.
• The overall quality of communication/distribution of information receiving a rating of “excellent” or “good” decreased from 77% to 72% between 2018 and 2019.

View the PowerPoint of the 2019 City Services Survey Results