2020 Performance Measurement and SMART Goals

Council Accepts 2020 Performance Measurement and SMART Goals Document
Posted on 09/24/2020
At its Sept. 21 work session, New Hope City Council accepted the 2020 Performance Measurement Report and SMART Goals document. The document provides a measurable way for the city and its departments to work to continually improve overall levels of service and quality of life within the community. The Performance Measurement Report and SMART Goals document is updated and presented to New Hope City Council annually.

First introduced in 2015, the Performance Measurement Report compares top tier indicators, which capture the state of the city. It is compiled from various sources, primarily the city services survey, an annual paper and web-based survey, and the Morris Leatherman Company Survey, an extensive professional community-wide phone survey.

SMART goals track Specific, Measurable, Achievable, Realistic and Timely objectives set forth by department heads. The objective of a SMART goal is to tell exactly what is expected, why it is important, who is involved, when it is going to happen and which attributes are important. Such goals have a much greater chance of being accomplished as compared to general goals. Several new departmental goals are introduced in the 2020 document.

Learn more in the 2020 Performance Measurement Report & SMART Goals document.